Privacy Policy

Last updated: October 31, 2023

Down Under Journeys Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://scompunico.com (the "Site") or use our services, including our tour booking services (collectively, the "Services").

We value your trust in providing us with your personal information and are committed to protecting and respecting your privacy. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Book a tour or service
• Sign up for our newsletter
• Complete forms on our website
• Contact us via email, phone, or other methods
• Participate in promotions, surveys, or research

The personal information we collect may include:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing information (such as credit card details and billing address)
• Identity information (such as date of birth and passport details for tour bookings)
• Travel preferences and special requirements
• Your feedback and survey responses
• Any other information you choose to provide

1.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and navigation patterns
• Time and date of visits
• Time spent on pages
• Referral sources

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us provide you with a better browsing experience. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and fulfill your bookings and transactions
• Communicate with you about our Services, promotions, and events
• Send administrative information, such as booking confirmations and travel documents
• Personalize your experience and deliver content relevant to your interests
• Respond to your inquiries, comments, or concerns
• Conduct research and analysis to improve our Services and customer experience
• Prevent fraudulent transactions and monitor against theft
• Comply with legal obligations

3. Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract: The processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract (e.g., when we process your payment information to confirm a tour booking).
• Consent: You have given clear consent for us to process your personal information for a specific purpose (e.g., when you subscribe to our newsletter).
• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal information which overrides those legitimate interests (e.g., when we use your browsing behavior to improve our website).
• Legal Obligation: The processing is necessary for us to comply with the law (e.g., when we keep records for tax purposes).

4. How We Share Your Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Travel Partners: To fulfill your bookings, we may share your information with travel partners such as hotels, tour operators, transportation providers, and activity vendors.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. International Data Transfers

Our operations are based in Australia. However, we may transfer, process, and store your information in other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to these countries.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. We will not transfer your personal information to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us directly. Even if you opt out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

11. Third-Party Websites

Our Site may contain links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Down Under Journeys Pty Ltd
123 Harbour Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 6912 3456